The late January winter storm swept across the country, and Slifer, Iowa, was no exception. For a driver named Rick, the situation turned critical when he ran out of fuel amidst the sub-zero temperatures and a raging blizzard. With the storm intensifying, getting off the road wasn’t just a matter of convenience—it was a matter of survival. Realizing the danger, Rick reached out to 911 for an immediate solution.
Through the RapidSOS and Drivers Premier partnership, what could have been a dangerous roadside emergency was transformed into a swift, professional save.
Rapid Dispatch: The dispatcher sent the driver a secure, self-service link via SMS through RapidSOS UNITE, avoiding lengthy phone coordination in freezing conditions.
Seamless Input: The driver quickly entered their location and vehicle details, ensuring help was routed to the exact spot in the storm.
Smart Sourcing: Drivers Premier immediately identified the best local service provider equipped to handle the extreme weather.
Rapid Response: Despite the "extremely cold" conditions, the provider arrived promptly to deliver fuel.
Mission Accomplished: The job started at 15:30 and was completed by 16:24—totaling under an hour from start to finish.
The driver was beyond impressed, awarding a perfect 10/10 NPS and noting that the agent who helped was "great." This case highlights how our partnership provides a lifeline during severe weather, ensuring drivers aren't left in the cold while keeping emergency lines open for other critical calls.