Drivers Premier

A routine Sunday grocery trip in Southern California quickly took a turn when Eva’s car failed to start in the Murrieta Costco parking lot. Unsure of her next move, she called 911. The dispatcher didn't have to spend precious time on the phone coordinating a tow.   Read Full Story

It was a frigid, snowy night in suburban Denver. Anthony was driving home after an evening with friends when his transmission suddenly failed, leaving him stranded just miles from home. Given the late hour and the freezing conditions, he dialed 911, hoping for a rapid solution.   Read Full Story

At Drivers Premier, we manage 10 million events annually. While our team is always on standby, the vast majority of standard business occurs during typical weekday hours. However, through our partnership with RapidSOS and emergency call centers nationwide, we’ve uncovered a...   Read Full Story

It was a rainy, slightly warm Tuesday afternoon in a small town just east of Knoxville, Tennessee. Jessica was running some errands before a holiday party, as she walked back to her car, with hands full of holiday decor she regrettably realized that her keys were locked in her...   Read Full Story

On a breezy mid-November morning near the southwestern corner of Kentucky, a resident we’ll call Grace was preparing for her morning commute. After a frantic search through her apartment yielded no keys, she hurried out to her car. There they were—sitting right on the driver’s...   Read Full Story

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It was a warm, partly cloudy Thursday afternoon in central Connecticut. After enjoying a late 2 p.m. lunch, Mike walked back to his car and felt that all-too-familiar urge of panic: his keys weren’t in their usual spot in his pocket but dangling right in front of him, locked...   Read Full Story

In a moment of warranted distress, many motorists are unsure what to do when faced with roadside events. This leads to more than a million 911 calls each year for non-emergency roadside support. This is a strain on critical call center resources, and a public safety risk.   Read Full Story

A citizen, we'll her call Susan, was driving down I-35 in Central Texas as the sun set on a warm windy evening. Her routine drive came to an abrupt halt when she was suddenly sidelined by a flat tire.   Read Full Story

Emergency call centers across the country are under more pressure than ever. Many are understaffed and citizen expectations are higher than ever. The challenges 9-1-1 dispatchers are facing extend beyond general job strain. As Brian Fontes, CEO of NENA observed, “What these...   Read Full Story