Here’s the plain truth: A massive chunk of drivers are completely wrong about their roadside assistance. They’re paying for a service they're too misinformed to use, costing them unnecessary cash, time, and stress when trouble hits.
A recent 2023 study of over 2,500 drivers found a shocking disconnect: 85% of people have coverage, yet only 18% actually use it during an incident.
If you own a car, you need to read this. We’re tearing down the five biggest myths that are forcing you to pay out-of-pocket for things your membership already covers.
You think a breakdown is a rare occurrence? Think again. 55% of drivers experienced a roadside event last year. That’s more than 1 in 2. You’re not dodging a breakdown; you’re just waiting for one.
And if you drive an Electric Vehicle (EV), your risk is even higher. EVs' heavier weight and range-optimized tires cause them to wear out faster, leading to a 25% higher need for towing compared to gas cars.
The Bottom Line: Your roadside event is coming. Check your coverage now. It’s usually cheaper than a latte a month, and a single emergency tow will blow past the annual membership cost. Stop gambling.
The name “roadside” is a bad marketing choice. Most drivers assume coverage is only for the freeway—but only 32% of incidents actually happen there.
Where does the rest happen? 42% in your driveway/home, and 26% in a public parking lot.
People are paying locksmiths and private tow companies unnecessarily because they mistakenly believe:
34% aren’t covered in parking lots.
48% aren’t covered at home.
The Bottom Line: Car trouble at your house is still car trouble. Read the fine print to know that your coverage follows you—whether you’re locked out at the grocery store or need a jump-start in your own garage.
After hearing one story about a long wait, drivers bail on professionals. Only about half of people call for help; the other half tries a risky DIY fix or calls a buddy.
Trying to play mechanic on a busy road or in bad weather is dangerous and often takes longer than you think. You might be a decent amateur, but you're not a trained, safety-protocol-following service provider.
The Bottom Line: Professional service is the fastest, safest, and most reliable route back to the road. Don't risk injury, further car damage, or a longer delay just to save face. Call the experts you already pay for.
Another money-wasting myth. If your issue falls within your policy limits, you pay zero dollars extra. Period.
Yet, many still avoid calling, convinced they’re saving money by attempting a DIY fix that could lead to even more expensive damage down the road.
Your typical roadside program covers:
Flat tire changes
Lockouts (yes, even at home)
Fuel and battery boosts
Winching and limited towing
The Bottom Line: Know your coverage limits (like towing distance). For the vast majority of problems, using your membership is not only safer but the most affordable option, beating the cost of any single out-of-pocket service call.
About 14% of drivers are scared to use their benefits because they think it'll be treated like an insurance claim and raise their membership fees.
Good news: Most motor clubs do not treat roadside usage as a "claim" that impacts your rate. They might limit the frequency of use to prevent abuse, but they won't penalize you for needing an occasional tow or jump.
The Bottom Line: Don’t let baseless fear strand you. Call your motor club and confirm their usage policy. Be informed so you can confidently use the service you're already funding when you need it most.
Roadside events are not rare; 55% of you will face one this year. Stop letting bad information keep you from the easiest, safest, and cheapest solution. Be proactive—it’s the only way to save time, money, and stress when your car decides to quit.