A Faster Way to Help: How a Digital Link Resolved a California Tow Request

A routine Sunday grocery trip in Southern California quickly took a turn when Eva’s car failed to start in the Murrieta Costco parking lot. Unsure of her next move, she called 911. The dispatcher didn't have to spend precious time on the phone coordinating a tow.

With just a few taps, Eva requested instant roadside assistance through the RapidSOS and Drivers Premier partnership, turning a potential afternoon disaster into a quick, seamless save.

Here’s what happened:

• The dispatcher sent Eva a secure, self-service link via SMS through RapidSOS UNITE.
• Eva quickly entered details on her location, vehicle, and payment.
• Drivers Premiers immediately offered the job to eligible local service providers.
• The best provider was selected based on a balanced assessment of quality, low cost, and estimated time of arrival.
  
  

This is a prime example of how the Drivers Premier and RapidSOS partnership frees up crucial 911 lines for emergencies while still providing seamless, rapid assistance for routine situations. Learn more about how roadside assistance through RapidSOS UNITE can support your emergency contact center.