Rapid Response

Frequently Asked Questions

• What is roadside assistance?

  Roadside assistance provides help to motorists whose vehicles have broken down or are disabled. It is a non-emergency service.

   

• What kind of services are offered?

  Roadside requests include:
  

  • Dead battery
  • Flat tire
  • Vehicle lockout
  • Vehicle stuck
  • Out of fuel or charge
  • Other mechanical issues

  
  PLEASE NOTE: Roadside requests do NOT include private property tows

   

• How do service providers join your roadside assistance network?

  We hold service providers to stringent requirements in order to join our network, including $1 million insurance coverage and annual background checks on all employes working with Drivers Premier information.

   

• How long does it take for service to arrive?

  Most providers arrive in less than an hour but conditions can vary widely based on weather, traffic and demand in the area.

• What geographical area do you cover?

  The Drivers Premier network of roadside providers covers 100% of U.S. zip codes, ensuring high support availability, regardless of location.

   

• What happens if a service provider cannot resolve the issue on the spot?

  If the caller’s roadside request cannot be completed at the disablement location, the roadside provider will work with Drivers Premier to arrange for the vehicle to be towed so the caller can resume their day without obstructing traffic.

• How much do services cost citizens?

  Citizens will be charged a fair market price which varies depending on the service.

• What information is requested when callers are directed to the link?

  Callers will be asked to provide just the necessary information required to complete their request, including:
  

  • Disablement location and location type (highway, local road, parking lot, etc.)
  • Requested service type
  • VIN or vehicle make, model, and year
  • Name and contact information
  • Permission to receive additional texts for provider tracking (optional)

• What is the reputation and reliability of the service?

  Drivers Premier has an exceptionally high Net Promoter Score (NPS) of 86 and completes over 90% of their requests with in-network vetted providers, ensuring a reliable, safe, and caring experience for your community members.

• What kind of training and qualifications do service providers have?

  Drivers Premier has stringent requirements for roadside providers to join their network to ensure that all providers are properly trained and background checked.

   

• What are their communication methods for keeping the caller informed about the service progress?

  The caller has the option to opt-in to text alerts so they can monitor and track the roadside providers location and ETA.