Streamling Flat Tire to Fast Fix in Texas

A citizen, we'll her call Susan, was driving down I-35 in Central Texas as the sun set on a warm windy evening. Her routine drive came to an abrupt halt when she was suddenly sidelined by a flat tire.

Under stress, Susan immediately pulled over and dialed 911. The dispatcher wasted no time, sending a non-emergency link that enabled Susan to request instant roadside service via the Drivers Premier and RapidSOS partnership. 

The process:

• The dispatcher sent Susan a secure, self-service link via SMS through RapidSOS UNITE.
• She quickly entered details on their location, vehicle and payment. 
• Drivers Premiers immediately offered the job to eligible local service providers.
• The best provider was selected based on a balanced assessment of quality, low cost, and estimated time of arrival.
• A service technician arrived and helped replace the tire within an hour.

This is a prime example of how the Drivers Premier and RapidSOS partnership frees up crucial 911 lines for emergencies while still providing seamless, rapid assistance for routine situations. Learn more about how roadside assistance through RapidSOS UNITE can support your emergency contact center.