Connecticut Lockout Solved: Drivers Premier Clearing Up 911 Lines from Nonemergency Roadside Events

It was a warm, partly cloudy Thursday afternoon in central Connecticut. After enjoying a late 2 p.m. lunch, Mike walked back to his car and felt that all-too-familiar urge of panic: his keys weren’t in their usual spot in his pocket but dangling right in front of him, locked inside the ignition. Needing to get back to work immediately, he thought dialing 911 was the best option for a rapid solution.

After calling, a dispatcher sent a non-emergency link to Mike’s phone. Mike clicked on the link and requested instant roadside service via the Drivers Premier and RapidSOS partnership. 

The process: 

• The dispatcher sent Mike a secure, self-service link via SMS through RapidSOS UNITE.
• Mike quickly entered details on their location, vehicle and payment. 
• Drivers Premiers immediately offered the job to eligible local service providers.
• The best provider was selected based on a balanced assessment of quality, low cost, and estimated time of arrival.
• A service technician arrived in 45 minutes to unlock his vehicle.

This is a prime example of how the Drivers Premier and RapidSOS partnership frees up crucial 911 lines for emergencies while still providing seamless, rapid assistance for routine situations. Learn more about how roadside assistance through RapidSOS UNITE can support your emergency contact center.