Optimizing Non-Emergency Roadside Response in Rural Kentucky

On a breezy mid-November morning near the southwestern corner of Kentucky, a resident we’ll call Grace was preparing for her morning commute. After a frantic search through her apartment yielded no keys, she hurried out to her car. There they were—sitting right on the driver’s seat, mocking her from behind the glass. Facing a looming clock and a locked door, Grace dialed 911 in a desperate bid for help.

After calling, a dispatcher sent a non-emergency link to Grace’s phone. Grace clicked on the link and requested instant roadside service via the Drivers Premier and RapidSOS partnership. 

The process: 

• The dispatcher sent Grace a secure, self-service link via SMS through RapidSOS UNITE.
• Grace quickly entered details on her location, vehicle, and payment. 
• Drivers Premiers immediately offered the job to eligible local service providers.
• The best provider was selected based on a balanced assessment of quality, low cost, and estimated time of arrival.
• A service technician arrived within the hour to unlock her vehicle.
• Grace was satisfied with her service, giving the customer satisfaction survey a 10/10

This is a prime example of how the Drivers Premier and RapidSOS partnership frees up crucial 911 lines for emergencies while still providing seamless, rapid assistance for routine situations. Learn more about how roadside assistance through RapidSOS UNITE can support your emergency contact center.