The Transmission Trap: Drivers Premier Provides Rapid Solutions

It was a frigid, snowy night in suburban Denver. Anthony was driving home after an evening with friends when his transmission suddenly failed, leaving him stranded just miles from home. Given the late hour and the freezing conditions, he dialed 911, hoping for a rapid solution.

After calling, a dispatcher sent a non-emergency link to Anthony’s phone. Anthony clicked on the link and requested instant roadside service via the Drivers Premier and RapidSOS partnership. 

The Process: 

• The dispatcher sent Anthony a secure, self-service link via SMS through RapidSOS UNITE.
• Anthony quickly entered details on her location, vehicle, and payment. 
• Drivers Premiers immediately offered the job to eligible local service providers.
• The best provider was selected based on a balanced assessment of quality, low cost, and estimated time of arrival.
• A service technician arrived within an hour to tow his vehicle.

This is a prime example of how the Drivers Premier and RapidSOS partnership frees up crucial 911 lines for emergencies while still providing seamless, rapid assistance for routine situations. Learn more about how roadside assistance through RapidSOS UNITE can support your emergency contact center.