19-Minute Solution: Delivering Rapid Roadside Support in Tennessee

It was a rainy, slightly warm Tuesday afternoon in a small town just east of Knoxville, Tennessee. Jessica was running some errands before a holiday party, as she walked back to her car, with hands full of holiday decor she regrettably realized that her keys were locked in her car. Being in a rural area with panic of her unfamiliar surroundings, she thought dialing 911 was the best option for a rapid solution.

After calling, a dispatcher sent a non-emergency link to Jessica’s phone. Jessica clicked on the link and requested instant roadside service via the Drivers Premier and RapidSOS partnership. 

Here’s what happened: 

• The dispatcher sent Jessica a secure, self-service link via SMS through RapidSOS UNITE.
• Jessica quickly entered details on her location, vehicle, and payment. 
• Drivers Premiers immediately offered the job to eligible local service providers.
• The best provider was selected based on a balanced assessment of quality, low cost, and estimated time of arrival.
• A service technician arrived in 19 minutes to unlock her vehicle.

This is a prime example of how the Drivers Premier and RapidSOS partnership frees up crucial 911 lines for emergencies while still providing seamless, rapid assistance for routine situations. Learn more about how roadside assistance through RapidSOS UNITE can support your emergency contact center.