Our History

Drivers Premier offers roadside assistance support through their pay for service program, Rapid Response, and through a motor club membership. Drivers Premier is backed by the largest white label brand of professional roadside assistance in use by over 50% of the country’s biggest auto and insurance brands. Known for delivering positive customer experiences, Drivers Premier ensures reliable support for citizens in need. They offer a range of services including towing, battery jump, fuel delivery, tire change, lock out, and winch assistance.

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Roadside and Emergency Expertise

Assisting drivers is what we do. For 50 years, we have been helping drivers get back on the road by investing heavily in digital technologies, efficient processes and compassionate people to build a company that sets the industry standard in emergency roadside expertise and care for you and your loved ones. We know every breakdown event is stressful in some way; our services are backed by award-winning software and customer support to ensure your assistance needs are handled flawlessly and deliver you peace of mind when you need it most.

Service Provider Network

We have the most comprehensive network of vetted and insured towing, road service, and locksmith professionals in the country. With access to over 30,000 service providers across the nation, we service 100% of zip codes in the U.S. Our extensive network management processes allow us to gather, track and evaluate performance ratings from every service and ensure we work with only the highest performing service providers.

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Awards & Honors

Over the past decade, Agero has been the recipient of numerous awards for excellence, including:

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The CIO 100

2021

Named as a 2021 CIO 100 award winner, recognizing the company’s ongoing business transformation and industry-leading digital roadside assistance platform powered by Swoop.

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Stevie Awards for Sales & Customer Service

2021, 2020 & 2019

Presented with Bronze, Silver and Gold Stevies in the annual Stevie Awards for Sales & Customer Service.

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The Business Intelligence Group Excellence in Customer Service

2021, 2020 & 2019

Won the Excellence in Customer Service awards from The Business Intelligence Group three years running, most recently in 2021. 

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Frost & Sullivan Best Practices Customer Value Leadership

2021

We continue to impress Frost & Sullivan followings its 2019 Product Leadership Award with a 2021 Customer Value Leadership win for digitalized roadside driver assistance.

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PACE Supplier Innovation

2020

Roadside Assistance powered by Swoop was named a finalist in the prestigious PACE supplier innovation awards program from Automotive News.