Drivers Premier

At Drivers Premier, we manage 10 million events annually. While our team is always on standby, the vast majority of standard business occurs during typical weekday hours. However, through our partnership with RapidSOS and emergency call centers nationwide, we’ve uncovered a compelling—and concerning—pattern:

"When the sun goes down, people call 911."

Data confirms what dispatchers know instinctively: more than 55% of roadside calls occur after hours, and nearly 40% happen over the weekend. When a driver is faced with a flat tire, a dead battery, or a lockout in the dark, panic sets in. That vulnerability turns a non-emergency roadside event into a 911 call, clogging vital emergency lines. 

The Burden on Emergency Dispatch

Emergency call centers receive millions of calls annually. Every minute a dispatcher spends coordinating a tow or a jump-start is a minute they aren't available for a life-threatening emergency.

Through our integration with RapidSOS UNITE, we’ve created a seamless handoff that ensures high-anxiety, non-emergency requests are routed directly to Drivers Premier. While 'The Lockout Leader' remains our most frequent call,  accounting for over 60% of our volume, recent winter storms have shifted the landscape. With fierce winter weather brewing across the country, we’ve seen a 5% spike in winch-out requests, proving that drivers need professional intervention now more than ever.

The Solution: Drivers Premier 24/7

Our priority is simple: Free up dispatcher lines. Drivers Premier is available 24/7/365, including holidays. We address the "roadside panic" with speed and care, allowing your team to stay focused on true emergencies. With our two-click solution, dispatchers can bridge the gap between a stranded citizen and a professional solution in seconds.'

Maximize the Partnership

Help us keep Drivers Premier top-of-mind for your dispatching team:

• Equip Your Center: Look at our training support page to streamline implementation.
  
• Access Resources: Check out our online toolkit for quick-reference materials.
• Train Your Team: Complete the RapidSOS Training to ensure a seamless integration workflow.