Drivers Premier

Frequently Asked Questions

• General Info

  What is considered a non-emergency roadside assistance incident?

  • A non-emergency roadside incident is a situation where a vehicle is disabled but does not pose an immediate threat to the driver's life, or the safety of others on the roadway. This typically includes issues like a lockout, running out of gas, a dead battery, or a flat tire. This may vary from agency to agency based on your current policies.

   

  What services are offered in non-emergency roadside assistance?

  • Roadside requests include:
    • Vehicle lockout
    • Dead battery
    • Flat tire
    • Vehicle stuck
    • Out of fuel or charge
    • Other mechanical issues
      
      

  What geographical area do you cover?

  • The Drivers Premier network of roadside providers includes roughly 7000 providers and covers 100% of US zip codes, ensuring high support availability, regardless of location.

   

  What is the reputation and reliability of the service?

  • Drivers Premier has an exceptionally high Net Promoter Score (NPS) of 86 and completes over 90% of their requests within their vetted provider network, ensuring a reliable, safe, and caring experience for your community members.

  
  

   

• Service Process and Timing

  How quickly will service arrive to my caller?

  • The Drivers Premier network of roadside providers has an average arrival time of under one hour, although other factors such as weather, traffic, and location can impact service time.
    
    

  What details will my citizens need to provide to request this service after they are redirected to Drivers Premier?

  • Callers will be asked to provide just the necessary information required to complete their request, including:

  • Disablement location and location type (highway, local road, parking lot, etc.)
  • Requested service type
  • VIN or vehicle make, model, and year
  • Name and contact information
  • Permission to receive additional texts for provider tracking (optional)

  
  

   

• Cost and Billing

  *The Roadside Assistance feature in RapidSOS UNITE is provided at no cost for your agency. 

  How much does roadside assistance typically cost a caller?

  • Although retail costs for roadside assistance vary by service, demand, and location, Drivers Premier offers their services at competitive market rates to help reduce the cost to the citizen.

  Are there any hidden fees or unexpected charges my caller should be aware of?

  • Citizens will be charged a fair market price which varies depending on the service. 

• ECC Dispatch/Integration

  *Our agency has existing relationships, processes for non-emergency roadside incidents, and/or tow rotations.

   How will this work with our existing tow rotation or other processes?

  • Drivers Premier roadside assistance is designed to help you support cases where you don’t have a process. This will not impact your tow rotation or any existing processes.
  • For circumstances where your team is forced to say, “We can’t help”, this is an alternative.