Drivers Premier

In a moment of warranted distress, many motorists are unsure what to do when faced with roadside events. This leads to more than a million 911 calls each year for non-emergency roadside support. This is a strain on critical call center resources, and a public safety risk.

The integration of RapidSOS and Drivers Premier supports dispatchers with a seamless connection to roadside support, saving time, supporting citizens and reducing the risk of secondary safety hazards.  In two clicks, dispatchers can send citizens a link to Drivers Premier. Citizens can easily request the support they need from a robust network of local providers. This is most commonly used for lock outs but can support a range of roadside and tow services. This streamlined integration dramatically reduces motorist stress and waiting time. 

But Don’t Take Our Word For It: Customers are thrilled with this support

Following each event, customers are surveyed to capture their feedback and help our team to continuously monitor and improve our service. We use a net promoter score as our primary metric. Net Promoter Score, or NPS, is the gold standard across organizations and industries when it comes to measuring customer satisfaction and loyalty. Net Promoter Score (NPS) was developed in 2003 by Bain and Company–one of the largest global management consulting firms. It is now utilized as the standard for measuring customer satisfaction and brand loyalty across all industries. Typically distributed as a one question survey, it asks customers: "On a scale from 0-10, how likely are you to recommend <product, service, or brand> to family, friends, or colleagues?" 

For Drivers Premier requests are initiated through RapidSOS, 90% rated the services as a 9 or 10, which indicates that they were not just satisfied with the service they received, but were active advocates of the service. The overall NPS for this program is 79, which is truly a best in class performance.

This is a direct reflection of our commitment to turning roadside panic into a seamless experience.

Creating Experiences that Delight: Speed, Transparency, and Professionalism

We know, from supporting 10 million events per year, what it takes to support customers in these stressful moments.

First, speed. Whether stranded in a parking lot or on the side of the highway, speed matters. Our average time of arrival is just under 40 minutes. 

The second key component is transparency. The customer knows what to expect every step of the way. They know exactly what the price of the service will be before completing their request. They are kept informed every step of the way so that they know when the provider will arrive with updates and truck-tracking.

Finally, the professionalism and quality of providers ensure a seamless experience. We carefully monitor provider feedback and performance and take this into account when assigning providers to a job. But don't take that from us, here are real time customer comments:

Unlocking Customer Experience with Lock outs

Drivers Premier offers support for all roadside matters, including lockouts, fuel delivery, tire changes, tows, winch outs, and battery jumps. However, the most common service requested through our RapidSOS UNITE integration is lockouts, accounting for 65% of our completed jobs. For Lock outs, the NPS is 88 and the average time to arrival is 48 minutes. The success in this high-volume category is due to the quick access to service after connecting with 911, the speed of service and the professionalism of the service providers. 

The partnership with RapidSOS and Drivers Premier showcases a joint commitment to both public safety system efficiency and customer value. We understand the stress of roadside issues and are committed to consistently providing the most seamless service to keep our customers at ease.

Find out how Drivers Premier can protect your citizens.