Drivers Premier

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It was a warm, partly cloudy Thursday afternoon in central Connecticut. After enjoying a late 2 p.m. lunch, Mike walked back to his car and felt that all-too-familiar urge of panic: his keys weren’t in their usual spot in his pocket but dangling right in front of him, locked...   Read Full Story

In a moment of warranted distress, many motorists are unsure what to do when faced with roadside events. This leads to more than a million 911 calls each year for non-emergency roadside support. This is a strain on critical call center resources, and a public safety risk.   Read Full Story

A citizen, we'll her call Susan, was driving down I-35 in Central Texas as the sun set on a warm windy evening. Her routine drive came to an abrupt halt when she was suddenly sidelined by a flat tire.   Read Full Story

Emergency call centers across the country are under more pressure than ever. Many are understaffed and citizen expectations are higher than ever. The challenges 9-1-1 dispatchers are facing extend beyond general job strain. As Brian Fontes, CEO of NENA observed, “What these...   Read Full Story

It was a beautiful, crisp autumn day in Michigan. Around 11:30 a.m., a citizen, let's call him Mark, was leaving a supermarket when he realized his keys were locked in his car.   Read Full Story

It’s official: we are a nation of road warriors! A recent study by The Vacationer showed that a whopping 75% of Americans hit the highway for at least one adventure every year. Whether you’re chasing those perfect fall colors, braving the holiday traffic to see the relatives, or...   Read Full Story

Here’s the plain truth: A massive chunk of drivers are completely wrong about their roadside assistance. They’re paying for a service they're too misinformed to use, costing them unnecessary cash, time, and stress when trouble hits.   Read Full Story

We've all seen it: a car pulled over on the side of the highway, hazard lights flashing. Flat tires, dead batteries, and overheats are just a fact of driving life. But what often goes unseen—and what demands your immediate attention—are the extreme dangers associated with these...   Read Full Story

Let's face it, nobody wants to deal with a roadside emergency. Whether it's a flat tire, a dead battery, or something worse, it's a stressful experience. You're left feeling flustered and, if you're like many people, totally unsure of what to do. According to our research, 14%...   Read Full Story